Frequently Asked Questions

Orders are typically shipped within two business days. Transit times are estimates unless a guaranteed service is specifically stated.

Standard orders may ship by USPS, UPS Ground, or a combination of the two depending on the destination and contents of the order.

No. Drunk Chicken Cigars currently ships within the United States only.

Yes for eligible products, generally through USPS. Delivery can take longer and expedited service is not available for these destinations.

Yes. HAZMAT items are subject to carrier and FAA restrictions. Some destinations cannot receive these products, and a physical street address may be required for certain items.

Contact DCC customer service before returning the item. Eligible damaged or defective products may be returned within 30 days of receipt for an exchange, credit, or refund.

Once a return is received, processing generally takes approximately 3–10 business days.

For boxes or bundles of 20 cigars or more, the policy allows a one-cigar allowance for full merchandise credit, less shipping. Additional sampled cigars may result in a prorated credit.

Samplers and 5-packs must be new and unopened to qualify for full merchandise credit. Keep the original packaging and wrappers.

Depending on how you use the website and services, DCC may collect information you provide—such as contact, account, order and payment information—as well as certain technical and usage information.

Information may be used to process orders, provide customer support, manage accounts, communicate with customers, improve services, prevent fraud, comply with legal obligations, and support marketing where permitted.

Yes. The privacy policy describes the use of cookies and similar technologies for functionality, analytics, personalization and advertising-related purposes.

No. DCC states that its services are not directed to individuals under 21.

Registered customers can update certain information by signing in to their account. Additional privacy requests can be made using the contact methods described in the full Privacy Policy.

DCC states that cigar products are stored in a controlled environment under appropriate humidity and temperature conditions until shipment. Customers should store cigars in a properly humidified environment after delivery.

DCC may contact you by phone or email. An order may be held for a limited period while payment is resolved, but it can also be cancelled and the products returned to inventory.

Customer Service can assist with order tracking, product-quality concerns, returns, and other order-related questions.

Purchases made with false information or invalid payment credentials are prohibited and may be referred for investigation or prosecution.